CUSTOMER SERVICE:In order to provide you with the best possible service, we welcome any questions, comments and suggestions about our products and services. The best way to contact us is by e-mail and all of our contact details can be found on the 'contact us' tab which appears on the top menu bar of this website. We endeavour to answer all enquiries on the same day they are received or within 48 hours if sent during a weekend.COMPANY REGISTERED OFFICE:Killiow Estates Limited T/A Organic TrevarnoTrevarno FarmProspidnickNr HelstonCornwallTR13 0RYPRICES & CONTENT:Organic Trevarno takes the utmost care to ensure prices and the content of this website, including product descriptions, photographs and ingredients are accurate and correct at the time of publishing. All prices are shown in Pound Sterling and exclude post and package charges. Prices may change over time. All prices are displayed including VAT and exclusive of delivery charges.PRODUCTS & AVAILABLILTY:Organic Trevarno produce all own brand skincare products and soaps by hand in small batches. Due to the nature of the products we produce, being free from artificial preservatives, we are only able to guarantee a maximum shelf life of 12 months from purchase.All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available and if or when they will be available again.
DELIVERY: Organic Trevarno currently delivers to UK, European and international customers. We do not deliver to P.O. boxes. Organic Trevarno offers the following delivery options:Standard DeliveryItems dispatched by standard delivery (Royal Mail 1st Class Post) should arrive within 3-5 working days (subject to the postal service), but please allow longer around Bank Holidays and peak times e.g Christmas. Customer Services will however contact you if there is going to be any delay.
Next Day UKNext day UK delivery costs £8.95, please call us before 10am on the day to arrange, or the afternoon before to allow us time to book our courier. UK orders valued at approximately £75.00 and over may be sent by Recorded delivery or courier requiring a signature on receipt.When you place an order the postage will be calculated automatically, so please check you agree with the total before you confirm an order.
Standard delivery charges are as follows:Order value up to £11.99 - £1.95Order value of £12.00 and over - £3.50Order value of £75.00 and over - Free!EU Standard delivery charges are as follows:Order value up to £18.00 - £3.75Order value up to £35.00 - £5.95Order value up to £75.00 - £10.45Order value over £75.00 - £15.00
Rest of World delivery charges are as follows:Order value up to £18.00 - £5.95Order value up to £35.00 - £10.45Order value up to £75.00 - £20.00Order value over £75.00 - £35.00
Unfortunately we are unable to ship products to America or Canada.
Tax charges:All prices are inclusive of VAT at 20%.Customers outside of the EU please note VAT will be refunded to the card you have paid with at the point of dispatch.DELAYED / LOST ORDERS:Our delivery service considers a parcel lost after it has been in the postal system for a period of 14 working days for UK orders and 21 days for International orders. Though it is highly unlikely for deliveries to take this amount of time, we are unable to dispatch a replacement until this period of time has elapsed. Organic Trevarno is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.RECIPIENT'S SIGNATURE:For security reasons, deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified timeframe (usually 7 days or after 2 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.PROCESSING:We usually start processing orders as soon as they are received. We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours though it may take longer in certain circumstances. Orders received on a non-working day will be dispatched the next working day. Note: Delivery to rural addresses may take an additional day or two.In the event that a product that you have ordered is out of stock, we will contact you. If you place multiple orders within a short period of time (generally 24-48 hours) your orders may be consolidated and delivered as a single order.
RETURNS: Organic Trevarno will offer you a refund on unopened items returned to us within 28 days of receipt provided they are in their original re-saleable condition. Simply return the item/s to Organic Trevarno (address below) in their original condition within 28 days of receipt together with a basic explanation of your reasons for wanting to return the products. We will issue a refund (excluding delivery fees) within 14 working days of receipt. Your statutory rights are not affected.Organic Trevarno ReturnsTrevarno FarmProspidnickNr HelstonCornwallTR13 0RY
DAMAGED OR WRONG ITEMS:We recommend that you inspect your entire order upon delivery. If an item arrives damaged or in error, please, contact us as soon as possible. We will make arrangements for a replacement to be delivered to you free of charge. You may be asked to return the damaged or wrong item in its original packaging if possible. Your statutory rights are not affected.CANCELLATIONS:Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for a full refund within 7 working days from the date of receipt of the goods if you send your notice of cancellation in writing and return the goods to Organic Trevarno in their original, unopened and unused condition. Please note that credit card charges are not refunded.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
3rd Party Cookies
|COOKIE name||COOKIE Description|
|__utmt (Google Analytics)||Used to throttle request rate.|
|__utmc (Google Analytics)||Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.|
|__utmv (Google Analytics)||Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.|
|_pinterest_cm (Pinterest)||This cookie is used to allow visitors to share our products on Pinterest.|
|fr (Facebook)||This cookie is used to allow visitors to share our products on Facebook.|