Delivery

All of our products are shipped in plastic free materials.

Organic Trevarno currently delivers to UK & European customers. We do not deliver to P.O. boxes. Organic Trevarno offers the following delivery options:

Standard Delivery
Items dispatched by standard delivery (Royal Mail 1st Class Post) should arrive within 3-5 working days (subject to the postal service), but please allow longer around Bank Holidays and peak times e.g Christmas. Customer Services will however contact you if there is going to be any delay.

Next Day UK
Next day UK delivery costs £10.00, please call us before 9.15am the day before to allow us time to book our courier. UK orders valued at approximately £75.00 and over may be sent by courier requiring a signature on receipt.

Standard delivery charges are as follows:
Order value up to £74.99 – £4.95
Order value of £75.00 and over – Free
Please note our Gift Cards do not count toward our standard delivery charges.

Local Pick Up:
FREE FROM TREVARNO FARM, PROSPIDNICK, CORNWALL. Simply purchase your products as usual on our website choosing the “Local Pick Up” option when you checkout. We will email a confirmation when your order is ready for collection. We aim to process all orders within 48 hours (except weekends).

Overseas delivery charges are as follows:
Order value up to £74.99 – £20.00
Order value over £75.00 – £35.00
Please note our Gift Cards do not count toward our standard delivery charges.

Unfortunately we are currently only able to ship products to the UK & Europe.

CUSTOMERS ORDERING FROM AN EU COUNTRY

From 1st January 2021, orders from EU countries with an order value of €150 or more will be subject to import duty when the parcel reaches the country you live in. You are responsible for any import & customs duties and where applicable you will need to pay these fees to release your order from customs.

Trevarno does not have any control over customs & import tax and unfortunately we are unable to tell you how much you will be charged as this will vary from country to country.

For more specific information on charges we recommend that you contact your local customs office before placing your order.

Tax charges:
All prices are inclusive of VAT at 20%.

DELAYED / LOST ORDERS:
Our delivery service considers a parcel lost after it has been in the postal system for a period of 14 working days for UK orders and 21 days for International orders. Though it is highly unlikely for deliveries to take this amount of time, we are unable to dispatch a replacement until this period of time has elapsed. Organic Trevarno is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

RECIPIENT’S SIGNATURE:
For security reasons, deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified timeframe (usually 7 days or after 2 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.

PROCESSING:
We usually start processing orders as soon as they are received. We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours though it may take longer in certain circumstances. Orders received on a non-working day will be dispatched the next working day. Note: Delivery to rural addresses may take an additional day or two. In the event that a product that you have ordered is out of stock, we will contact you. If you place multiple orders within a short period of time (generally 24-48 hours) your orders may be consolidated and delivered as a single order.

RETURNS:
Organic Trevarno will offer you a refund on unopened items returned to us within 28 days of receipt provided they are in their original re-saleable condition. Simply return the item/s to Organic Trevarno (address below) in their original condition within 28 days of receipt together with a basic explanation of your reasons for wanting to return the products. We will issue a refund (excluding delivery fees) within 14 working days of receipt. Your statutory rights are not affected. Organic Trevarno Returns Trevarno Farm Prospidnick Nr Helston Cornwall TR13 0RY

DAMAGED OR WRONG ITEMS:
We recommend that you inspect your entire order upon delivery. If an item arrives damaged or in error, please, contact us as soon as possible. We will make arrangements for a replacement to be delivered to you free of charge. You may be asked to return the damaged or wrong item in its original packaging if possible. Your statutory rights are not affected.

CANCELLATIONS:
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for a full refund within 7 working days from the date of receipt of the goods if you send your notice of cancellation in writing and return the goods to Organic Trevarno in their original, unopened and unused condition. Please note that credit card charges are not refunded.

TRADE DELIVERY:
Please note that the information provided on this page is for retail customers only. For information on wholesale delivery please contact us here sales@trevarno.co.uk