Delivery

Organic Trevarno currently delivers to UK, European and international customers. We do not deliver to P.O. boxes. Organic Trevarno offers the following delivery options:

Standard Delivery
Items dispatched by standard delivery (Royal Mail 1st Class Post) should arrive within 3-5 working days (subject to the postal service), but please allow longer around Bank Holidays and peak times e.g Christmas. Customer Services will however contact you if there is going to be any delay.

Next Day UK
Next day UK delivery costs £8.95, please call us before 10am on the day to arrange, or the afternoon before to allow us time to book our courier. UK orders valued at approximately £75.00 and over may be sent by Recorded delivery or courier requiring a signature on receipt. When you place an order the postage will be calculated automatically, so please check you agree with the total before you confirm an order.

Standard delivery charges are as follows:
Order value up to £11.99 – £1.95
Order value of £12.00 and over – £3.50
Order value of £75.00 and over – Free
Please note our e-Gift Cards do not count toward our standard delivery charges.

Local Pick Up:
FREE FROM TREVARNO FARM, PROSPIDNICK, CORNWALL. Simply purchase your products as usual on our website choosing the “Local Pick Up” option when you checkout. We will email a confirmation when your order is ready for collection. We aim to process all orders within 48 hours (except weekends).

EU Standard delivery charges are as follows:
Order value up to £18.00 – £3.75
Order value up to £35.00 – £5.95
Order value up to £75.00 – £10.45
Order value over £75.00 – £15.00
Please note our e-Gift Cards do not count toward our standard delivery charges.

Rest of World delivery charges are as follows:
Order value up to £18.00 – £5.95
Order value up to £35.00 – £10.45
Order value up to £75.00 – £20.00
Order value over £75.00 – £35.00
Please note our e-Gift Cards do not count toward our standard delivery charges.
Unfortunately we are unable to ship products to America or Canada.

Tax charges:
All prices are inclusive of VAT at 20%. Customers outside of the EU please note VAT will be refunded to the card you have paid with at the point of dispatch.

DELAYED / LOST ORDERS:
Our delivery service considers a parcel lost after it has been in the postal system for a period of 14 working days for UK orders and 21 days for International orders. Though it is highly unlikely for deliveries to take this amount of time, we are unable to dispatch a replacement until this period of time has elapsed. Organic Trevarno is not responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

RECIPIENT’S SIGNATURE:
For security reasons, deliveries may require a signature upon receipt of order. If you will not be at your usual address during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel. If you are unable to sign for your parcel, you should receive a card with written information on where and when you should collect it. If you do not collect your parcel within a specified timeframe (usually 7 days or after 2 delivery attempts), the parcel will be returned to us and you will need to arrange with us for a new delivery and pay for the costs incurred in resending the parcel.

PROCESSING:
We usually start processing orders as soon as they are received. We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours though it may take longer in certain circumstances. Orders received on a non-working day will be dispatched the next working day. Note: Delivery to rural addresses may take an additional day or two.In the event that a product that you have ordered is out of stock, we will contact you. If you place multiple orders within a short period of time (generally 24-48 hours) your orders may be consolidated and delivered as a single order.

RETURNS:
Organic Trevarno will offer you a refund on unopened items returned to us within 28 days of receipt provided they are in their original re-saleable condition. Simply return the item/s to Organic Trevarno (address below) in their original condition within 28 days of receipt together with a basic explanation of your reasons for wanting to return the products. We will issue a refund (excluding delivery fees) within 14 working days of receipt. Your statutory rights are not affected.Organic Trevarno ReturnsTrevarno FarmProspidnickNr HelstonCornwallTR13 0RY

DAMAGED OR WRONG ITEMS:
We recommend that you inspect your entire order upon delivery. If an item arrives damaged or in error, please, contact us as soon as possible. We will make arrangements for a replacement to be delivered to you free of charge. You may be asked to return the damaged or wrong item in its original packaging if possible. Your statutory rights are not affected.

CANCELLATIONS:
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for a full refund within 7 working days from the date of receipt of the goods if you send your notice of cancellation in writing and return the goods to Organic Trevarno in their original, unopened and unused condition. Please note that credit card charges are not refunded.