Confidentiality:

We promise not to pass your details to any third party. The credit card details you input are processed securely, through Sagepay secure server off site and no payment details are retained.

Storage and Shelf Life:

Organic Trevarno have a 12 month shelf life for skincare products and a minimum of two years for soaps providing they are kept cool and dry. However because no chemical preservatives or stabilisers are used in our products it is recommended that preparations are used within four months of opening for creams and nine months for salves and ointments in order to benefit from the full strength of the plant extracts.

How to use the Shop

Browsing:

Simply click on the category that you wish to browse through, and a page will appear showing you how many items there are for you to see in that category, and then the first selection of those items. This may include a thumbnail image to enable you to get a glimpse at the product. If it goes beyond one page then you are provided with links on the results page to work through the rest of the items. If there are sub categories then you will get a choice of the subcategories. Clicking on those links will in turn show you the goods within that sub category.

Searching:

You can use the search facility at any time to search through the entire catalogue of products to find what you like. If for example you are looking for organic products, a search on the word ''organic'' will show you all products with the word organic in their name, or description. This is very helpful when trying to find goods related to a certain theme rather than a type of product. 

Purchasing:

When you are ready to purchase, you can go to the ''Checkout'', which can be accessed from the ''Shopping Cart'' page which you will see when you add a product, or which is listed at the top of every page as a link called ''my basket''.

(Note: We have kept to a minimum the requirements of logging in, and assure you that we only ever use information held for the purposes of our business. We do not release any information to others, and only ask you for enough to enable you to shop with us, and for us to be able to deliver the goods. The use of an ''Email address'' and ''Password'' simply enables you to log in easier next time to check on the progress of your order, or when you next wish to purchase something.)

If you are a new customer, then simply input your Email address and password which you wish to use, and then complete the rest of the information, and click on the register button. If you are already a registered customer, then simply enter your Email and password, and press the ''Login'' button. Whichever you do you will be taken to the next page which confirms the content of your shopping cart, and the details of where to send the goods. It is possible to add a secondary address for delivery at this point if you wish for the items to be sent to another address, for example if you are buying it as a gift for a friend, or wish it to be delivered to a work address etc. You can also fill out a message box which we receive and enclose a hand-written card for the recipient. When you are ready, click the ''Next'' button, the next page again confirms the details, and then asks you to choose your payment method. 

Payment:

We accept Visa, Visa Debit/Delta, Master Card, Switch/UK Maestro and PayPal.

Cancellation of Order:

Please note that you are entitled to cancel your order if you so wish, provided you exercise your right no longer than 14 working days after the day on which you receive the products. If you wish to exercise your right to cancel your order prior to dispatch, please contact our customer service department on 01326 555977 or sales@trevarno.co.uk . If your order has already been dispatched please follow the procedure set out in the Returns Policy. 

Returns Policy:

We hope you are delighted with your purchases from us. If however you are not pleased with your purchase please return the products to us completely unused and in their original packaging to: Trevarno Estate Gardens , Crowntown, Nr. Helston, Cornwall , TR13 0RU within 14 days for a refund or exchange (refunds will be issued on the product only and not the postage). Please note that due to hygiene reasons we cannot offer a refund or exchange on any product which has been used. Neither can we offer refunds for any products which have been specifically made to order which are not damaged or faulty.

VAT Registration Number:

Our VAT registration number is GB 110 8810 49.