Below we have listed some of the most commonly asked questions but you are welcome to send us an email with your specific questions, queries or observations and we will be happy to help.
Frequently Asked Questions
Delivery Times:
Items dispatched by standard delivery (Royal Mail 1st Class Post) should arrive within 3-5 working days (subject to the postal service), but please allow longer around Bank Holidays and peak times e.g Christmas. Customer Services will however contact you if there is going to be any delay.
Next day UK delivery costs £6.95, please call us before 10am on the day to arrange, or the afternoon before to allow us time to book our courier. UK orders valued at approximately £50.00 and over are sent by Recorded delivery so will require a signature on receipt.
When you place an order the postage will be calculated automatically, so please check you agree with the total before you confirm an order. We also may have to make an additional charge for outlying areas and some parts of Ireland .
UK Standard delivery charges are as follows:
Order value up to £20.00 - £1.95
Order value over £20.00 - £3.00
Order value over £75.00 – Free!
EU Standard delivery charges are as follows:
Order value up to £18.00 - £3.75
Order value up to £35.00 - £5.95
Order value up to £75.00 - £10.45
Order value over £75.00 - £15.00
Rest of World delivery charges are as follows:
Order value up to £18.00 - £5.95
Order value up to £35.00 - £10.45
Order value up to £75.00 - £20.00
Order value over £75.00 - £35.00
Tax charges:
All prices are inclusive of VAT at 20%.
Customers outside of the EU please note VAT will be refunded to the card you have paid with at the point of dispatch.
1. Are any of your products or ingredients tested on animals?
None of our finished products or the ingredients used to make them have been tested on animals.
2. I am a vegan can I use all your products?
All our liquid products that don't contain beeswax can be used - cleanser, toner, cleansing oil, facial oil, massage oil, bath & body oils, aftershave oil, baby bath & massage oil, baby cleanser & all the soaps except propolis & gardener's special soap.
3. Do you use palm oil in your soaps & if so is it from a sustainable source?
We no longer use palm oil in our handmade soaps, it has been replaced with Shea Butter and we can assure you that all the palm oil we used up until this point was bought from a certified sustainable source.
4. Is your packaging all recyclable?
The board for our outer packaging is from a sustainable source & we use only vegetable ink to print on to it. All our packaging can be recycled (including the aluminium lids & glass jars) & the labels are even compostable.
