Welcome to the Trevarno Frequently Asked Questions

Delivery:

We aim to deliver to UK address within 3 working days of receipt of order (subject to the postal service), but please allow longer around Bank Holidays and peak times e.g. Christmas. Next day UK delivery costs £6.95, please call us before 10am on the day to arrange, or the afternoon before to allow us time to book our courier. UK orders valued at approximately £50.00 and over are sent by Recorded delivery so will require a signature on receipt.

UK delivery charges are as follows:

Order value up to £20.00 - £1.95

Order value over £20.00 - £3.00

Order value over £75.00 – Free!

When you place an order the postage will be calculated automatically, so please check you agree with the total before you confirm an order. We also may to have make an additional charge for outlying areas and some parts of Ireland .

EU delivery charges are as follows:

Order value up to £18.00 - £3.75

Order value up to £35.00 - £5.95

Order value up to £75.00 - £10.45

Order value over £75.00 - £15.00

Rest of World delivery charges are as follows:

Order value up to £18.00 - £5.95

Order value up to £35.00 - £10.45

Order value up to £75.00 - £15.75

Order value over £75.00 - £20.00

Tax charges:

All prices are inclusive of VAT at 15%. Customers outside of the EU please note VAT will be refunded to the card you have paid with at point of despatch.

Confidentiality:

We promise not to pass your details to any third party. The credit card details you input are processed securely, through Protx secure server and off site and no payment details are retained.

Storage and Shelf Life:

Trevarno Skincare products now have a 12 month shelf life for skincare products and a minimum of two years for soaps providing they are kept cool and dry, however because no chemical preservatives or stabilisers are used in our products it is recommended that preparations are used within four months of opening for creams and nine months for salves and ointments in order to benefit from the full strength of the plant extracts.

How to use the Shop

Browsing:

Simply click on the category that you wish to browse through, and a page will appear showing you how many items there are for you to see in that category, and then the first selection of those items. This may include a thumbnail image to enable you to get a glimpse at the product. If it goes beyond one page then you are provided with links on the results page to work through the rest of the items. If there are sub categories then you will get a choice of the subcategories. Clicking on those links will in turn show you the goods within that sub category.

Searching:

You can use the search facility at any time to search through the entire catalogue of products to find what you like. If for example you are looking for organic products, a search on the word 'organic' will show you ALL products with the word organic in their name, or description. This is very helpful when trying to find goods related to a certain theme rather than a type of product.

Purchasing:

When you are ready to purchase, you can go to the 'Checkout', which can be accessed from the 'Shopping Cart' page which you will see when you add a product, or which is listed at the top of every page as a link called 'Cart' (see the top of this page), or you can use the 'Checkout' link, which is also shown at the top of each page. At this point you will be asked to log in.

(Note: We have kept to a minimum the requirements of logging in, and assure you that we only ever use information held for the purposes of our business. We do not release any information to others, and only ask you for enough to enable you to shop with us, and for us to be able to deliver the goods. The use of a 'Username' and 'Password' simply enables you to log in easier next time to check on the progress of your order, or when you next wish to purchase something.)

If you are a new customer, then simply choose username and password which you wish to use, and then complete the rest of the information, and click on the register button. If you are already a registered customer, then simply enter your username and password, and press the 'Login' button. Whichever you do you will be taken to the next page which confirms the content of your shopping cart, and the details of where to send the goods. It is possible to add a secondary address for delivery at this point if you wish for the items to be sent to another address, for example if you are buying it as a gift for a friend, or wish it to be delivered to a work address etc. You can also fill out a message box which we receive and enclose a hand-written card for the recipient. When you are ready, click the 'Next' button, the next page again confirms the details, and then asks you to choose your payment method.

Payment:

We accept Visa, Visa Debit/Delta, Master Card, Switch/UK Maestro and PayPal. You can choose which payment method you wish to use, and complete the rest of the boxes if applicable. (If there is any difficulty in the processing of the order, you will be contacted using the details shown on your order record.) When you are done, click the 'Complete Order' Button, and your details will be sent to us. A confirmation page will be shown which confirms the details, and which can be printed as a record of the order placed. (There is a link at the bottom to make this a full page form before printing if you wish).

Returns Policy:

We hope you are delighted with your purchases from us. If however you are not pleased with your purchase please return the products to us completely unused and in their original packaging to: Trevarno Estate Gardens , Crowntown, Nr. Helston, Cornwall , TR13 0RU within 14 days for a refund or exchange. Please note that due to hygiene reasons we cannot offer a refund or exchange on any product which has been used. Neither can we offer refunds for any products which have been specifically made to order which are not damaged or faulty.

VAT Registration Number:

Our VAT registration number is GB 383 7551 24.